Terms of use and sale
Last updated: May 3, 2026.
1. Purpose
These terms of use and sale govern the use of the Snorklee service (the "Service"), published by Snorklee (Frédéric GAVEAU, EI) (the "Publisher"), 61 rue de Lyon, 75012 Paris, France.
By subscribing to the Service, the Customer ("you") accepts these terms.
2. Service description
The Service is a hosted SaaS web audience measurement solution. It allows the Customer to analyse site traffic without analytics cookies, without a persistent visitor identifier, and with statistics returned in aggregate form.
The Service is designed to help the Customer implement sober audience measurement in a documented framework. The Customer remains responsible for analysing its own context, visitor information, legal bases, other tools and configuration.
For audience measurement performed on the Customer's site, the Publisher acts as processor within the meaning of Article 28 GDPR. The Customer remains the controller. The Customer remains responsible for visitor information, legal basis, other tools, events it chooses to send and its configuration. A Data Processing Agreement (DPA) is available from the Compliance tab and can be signed online.
The Customer must not knowingly send directly identifying data to the Service in custom events, including names, email addresses, phone numbers, customer IDs or any sensitive data.
3. Subscription, trial and billing
3.1 Trial period
The Service is available free of charge for 30 days without entering a payment method. At the end of the trial, access to paid features is suspended if no paid plan is subscribed.
3.2 Plans and pricing
Page-view limits and included features are those displayed on the Pricing page at the time of subscription, unless an accepted change or plan change applies. Prices are shown excluding taxes and applicable VAT. VAT is added depending on the Customer's country where applicable.
3.3 Payment
Payment is made by card or SEPA transfer via Mollie B.V.. The Publisher does not access the Customer's card numbers. The payment provider's own terms may apply to payment operations.
3.4 Invoicing
Invoices are issued monthly or annually depending on the selected plan and are available from the billing portal. The Customer can download invoices as PDFs.
4. Commitment, renewal and termination
4.1 No minimum commitment
Plans have no minimum commitment beyond the current billing period. The Customer may terminate at any time from the billing portal.
4.2 Renewal
The subscription renews automatically at each monthly or annual term until terminated by the Customer from the billing portal. For consumer Customers where applicable rules require it, the Publisher provides renewal and termination information under the conditions set by law.
4.3 Effect of termination
Termination takes effect at the end of the current billing period. No prorated refund is applied automatically, unless required by applicable law or confirmed in writing as a goodwill gesture.
4.4 Data deletion
After termination, Customer site data may be kept for 30 days to allow recovery, then deleted according to the applicable procedures. The Customer should export data before the end of the retention window. Immediate deletion can be requested via Erase site in the Compliance tab.
4.5 Withdrawal right
When acting as a consumer, the Customer has 14 days from subscription to a paid plan to exercise the right of withdrawal under the applicable consumer rules. The request may be sent to contact@snorklee.com.
If the Customer requests immediate access to the Service before the withdrawal period ends, the Customer acknowledges that the Service begins immediately. Any refund depends on the use already provided and the applicable legal rules.
5. Quotas and overages
Each plan includes a monthly page-view quota. If the quota is exceeded, the Customer is notified by email at several thresholds. In the event of a significant or repeated overage, the Publisher may suggest a plan change, temporarily limit collection or suspend the Service after reasonable notice, except in technical emergencies or where service stability is at risk.
6. Availability and support
The Publisher uses reasonable efforts to keep the Service available. No quantified uptime commitment is provided outside an Enterprise plan.
Support is provided by email at contact@snorklee.com, with a first-response target of 24 business hours (Monday to Friday, 9:00-18:00 Paris time). This is a first-response target, not a resolution commitment.
7. Acceptable use
The Customer agrees to use the Service in accordance with its documentation, applicable laws and third-party rights. In particular, the Customer must not use the Service to unlawfully track people, collect sensitive data, send directly identifying data in custom events, bypass visitor opt-out choices, compromise Service security or try to disrupt its operation.
8. Third-party services
Some features may depend on third-party services, including payment, transactional email, hosting, Search Console, Bing Webmaster Tools or AI on aggregates. Use of these features may be subject to the terms of those services. Applicable providers and processors are described in the privacy policy and the DPA.
9. Service changes
The Publisher may evolve the Service and add, modify or remove features, provided it does not materially degrade the essential features of the subscribed plan without reasonable prior information.
10. Property, licences and customer data
10.1 Customer data
Data collected on behalf of the Customer remains under the Customer's control. The Publisher uses it only to provide, secure, maintain and technically improve the Service, within the limits described in the privacy policy and the DPA.
10.2 Service
The Customer receives a non-exclusive, non-transferable right to use the Service for the duration of the subscription. The Customer may not copy, resell, rent, make available to an unauthorised third party, disassemble or try to access the non-public source code of the Service.
11. Liability
The Publisher is not liable for damage resulting in particular from:
- failures of the Customer's internet connection or providers;
- non-compliant use of the Service by the Customer;
- misconfiguration by the Customer;
- sending personal or sensitive data that was not expected;
- other trackers or third-party tools present on the Customer's site;
- decisions made based on statistics or recommendations;
- unavailability of required third-party services;
- indirect loss of revenue or data.
The Publisher's total liability, all causes combined, is capped at the amounts actually paid by the Customer during the 12 months preceding the triggering event, except for liability that cannot be limited by law, including gross negligence or wilful misconduct, bodily injury or mandatory statutory warranties.
12. Personal data and confidentiality
Personal data processing is governed by the privacy policy and the DPA.
If these terms conflict with the DPA on a personal-data processing operation carried out on behalf of the Customer, the DPA prevails for that processing operation.
13. Changes to these terms
The Publisher may modify these terms by notifying Customers 30 days before they take effect where the change reduces Customer rights or materially changes the Service. The Customer may terminate free of charge if the new terms are refused.
Purely administrative, corrective or Customer-favourable changes may take effect sooner if they do not reduce Customer rights.
14. Applicable law and jurisdiction
These terms are governed by French law. Subject to any mandatory rules that may apply, disputes fall under the jurisdiction of the competent French courts. For business Customers, exclusive jurisdiction is granted to the competent courts of Paris.
For any prior complaint: contact@snorklee.com.